Can hayatiproultras.co.uk ship to my location?

We deliver to select US states and territories. If your location isn’t listed, unfortunately, we’re unable to ship to you at this time. International shipping is not available.

How can I check the status of my order?

After placing your order, it typically takes 24-48 business hours to process. You’ll receive a confirmation email with all the details. You can also check your order status by logging into your account.

What emails will I receive about my order?

You’ll get several emails from us, including:

  • Order Confirmation
  • Pending Order
  • Awaiting Fulfillment
  • Shipped (with tracking information)

If you haven’t received any emails, check your spam or promotions folder, or you may have entered your email incorrectly. Contact our customer service for assistance.

How do I find my tracking information?

Your tracking number will be emailed to you once your order has shipped. It may take up to 24 hours after shipment for the tracking information to update.

How long does shipping take?

Orders are processed within 24-48 business hours, and shipping times range from 2 to 7 business days, depending on various factors.

What shipping options are available?

Currently, we offer Priority Mail for all orders. There’s no difference in shipping speed between our free and paid shipping options.

How does free shipping work?

Orders over $75 qualify for free shipping, calculated after discounts and excluding taxes. Choosing a paid shipping option over free shipping won’t expedite your order.

Is an adult signature required upon delivery?

Yes, an adult signature from someone 21 or older is required for delivery. This ensures the safe and responsible handling of your order.

How do I create an account?

Creating an account is simple. Click ‘REGISTER’ on our site and fill in your details. This allows you to track orders, manage returns, and more.

What is your return policy?

We accept returns of unopened, unused items within 30 days of receipt. Certain items, like tanks, atomizers, and e-liquids, cannot be returned due to safety concerns. Defective items may be eligible for a return or exchange.

How do I return an item?

First, create an account or log in. Navigate to “ACCOUNT” > “ORDERS” and select the item(s) you wish to return. Follow the instructions provided for shipping the items back to us.

Can I change or cancel my order?

Once an order is placed, it cannot be changed. However, you can request a cancellation if the order hasn’t been fulfilled yet. Use the contact form on our site to submit your request.

Where do I enter my coupon code?

You can enter your coupon code on the ‘Shopping Cart’ page or at ‘Checkout’. Do not place it in the ‘Comments’ section of your order.

What does “Manually Verify Payment” mean?

This status indicates that your order is being reviewed for potential fraud. It’s a standard procedure to ensure transaction security. Once cleared, your order status will update to “Awaiting Fulfillment”.

Remember, our Priority Mail shipping option ensures your order is delivered efficiently, regardless of whether you qualify for free shipping. Save money and opt for the $0 shipping whenever possible!