Shipping policy

Delivery Services Offered

  • Express 48-Hour Delivery:
    • Overview: Guaranteed arrival within two business days.
    • Coverage: Accessible to the majority of UK locations.
    • Pricing: Determined during checkout, varies by destination and order volume.
  • Basic Shipping (3-5 Business Days):
    • Overview: Items arrive between three to five business days.
    • Coverage: Available to all UK regions.
    • Pricing: Complimentary on purchases above £200, small charge for orders under this amount.

Processing Your Order

  • Deadline for Same-Day Processing: Orders submitted before 2 PM GMT are handled on the same day. Submissions post-2 PM are processed the next business day.
  • Operational Days: Monday through Friday, excluding bank holidays.

Tracking and Receiving Orders

  • Order Tracking: A tracking code is sent via email upon shipment.
  • Attempted Deliveries: Up to two additional delivery attempts if the first is unsuccessful.

Delivery Constraints

  • Location Restrictions: Certain areas might face delivery limitations.
  • Age Confirmation: Delivery may necessitate age verification.

Handling Shipping Issues

  • Receiving Damaged Goods: Immediately report any issues with your order upon arrival.
  • Missing Shipments: For lost shipments, promptly contact us for courier investigation.

Modifying Your Order

  • Address Adjustments: Reach out as soon as possible to update delivery details after your order is processed.

Getting in Touch

Policy Updates

  • Revisions to Delivery Policy: We reserve the right to modify our delivery policy at any moment, with changes effective upon website publication.